Returns & Refunds

Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your delivery date, unfortunately you cannot return any items. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it. We recommend that you carefully try new items on indoors, just in case you need to return them. 
All sale items are final sale and non returnable/refundable.
The customer is responsible for covering return postage. Therefore, we highly recommend measuring your dog before placing your order. If you need help with this, here is our Size Guide.
 

How To Return

If you wish to make a return, please send us an email to: enquiries@sunnysideco.co.uk within 14 days days of receiving your order.

We will get back to you within 2-3 working days with instructions on how to start a return.

All returned items MUST be unworn, unwashed and must not show any sign of use. If so, they will be rejected and a refund will not be issued.

It is recommended that you use a trackable shipping service when returning your order. Please ensure that you keep tracking numbers. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
 

Getting Your Refund

Once your return arrives at Sunnyside HQ, we will inspect the items and send you an email to notify you that your refund has been processed. If the item is not legible for a refund, you will be notified that your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).
Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us at:
enquiries@sunnysideco.co.uk
 

Exchange Policy

Due to possibility of our product(s) selling out, we do NOT accept exchanges at this time. For this reason, we recommend following our helpful sizing charts to ensure you order the correct item. Instead of exchanging, we recommend following the return policy above and then re-purchasing your desired size and/or colour.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. We are not able to cover the costs of tax/charges.

International Customs tax/charges are not within our control so you may be required to pay this depending on your location.